Claims of damage, defect or error must be made within 5 days after receiving your order.
Claims of freight damaged items must be made to the freight carrier. We will be happy to assist you in making your claim.
Returns of non-defective items must be made within 15 days after receiving the items, in its original packaging and in saleable condition. A restocking fee of 20% may be charged. Shipping related charges are not refundable.
Vacuum pouches that are USDA/FDA approved ARE NOT returnable. Please check with us BEFORE ordering to determine if item is returnable.
Special order items are MAY NOT returnable. Please check with us BEFORE ordering to determine if item is returnable.
Equipment is covered by the original manufacturers warranty which vary with the different manufacturers. We will be happy to help you with any warranty problems that occur. You may need to return equipment to us at your expense to have warranty service done. We can also help you get repair parts at no charge during the warranty period if you do your own work.
A Return Authorization Number (RAN) must be obtained prior to returning any item, and return freight prepaid by the customer. Return shipping instructions will be provided.
No returns will be accepted after 15 days.
Credit card refunds will be processed to the original credit card.
Shipping Information
Most items ship within 24 hours with the exception of special order equipment or items that are temporarily out of stock. If you order on Friday your order will probably not ship until Monday. We use ground UPS for most items (larger machines ship by truck) which can take up to 5 business days to reach you in the continental United States. Faster delivery is available at additional cost. Just let us know how you want your items shipped when you place your order by telling us in the comment section of our shopping cart. Our shopping cart isn't smart enough to figure the additional shipping costs but we will recalculate them when processed.
Warranty Information
Equipment is covered by the original manufacturers warranty which varies with the different manufacturers. We will be happy to help you with any warranty problems that occur. You may need to return equipment to us at your expense to have warranty service done. We can also help you get repair parts at no charge during the warranty period if you do your own work. Some of the manufacturers we represent are listed below. Minipack-America Minipack-America chamber vacuum machines, shrink wrap systems and and stretch wrap machines now carry a two year parts warranty. Wear items such as sealing elements, PTFE Non Stick tape, seal bar strikers, gaskets, oil, etc. are not covered. Labor warranty is limited to 90 days and may require the machine be brought or shipped to a service center.
Privacy Policy
Doug Care Equipment is very concerned about your privacy. Our shopping cart uses SSL technology which encrypts your personal information, including your credit card data and prevents it from being intercepted over the Internet. We will never sell or share your personal information, including your e-mail address, to other companies for any reason, except as required by law.
Our shopping cart uses cookies to keep track of your stay at our store. The cookie does not gather information from your computer or profile your system. The cookie just tracks your purchase. That's all it does! If you don't feel comfortable sending your credit card information over the Internet or if you just don't want to accept any cookies, you can click the "I'd Rather Have You Call Me For My Card Number" button on the check out form. We will then call you as soon as posible to complete your order. Or you can call us at 559-539-3076.
The shopping cart check out form is the only place on our site that we collect personal information about you. We use the information we collect to track your visit to industrialpackagingequipment.com, process and ship your order, and to be able to contact you if you request it or if we have questions about your order. We do not track your visits by name, only by general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) to let us improve our web site and better serve you.
We use a third party for credit card processing, verification and in some cases, to drop ship merchandise. We do not store your credit card information on our server, it is erased as soon as we receive your order via SSL technology. We will never send your credit card number by e-mail. We treat our data as assets that must be protected against loss and unauthorized access. Access to customer information is limited to those employees who have a legitimate business need for that information
“We have contracted with Yahoo! Inc. (“Yahoo”) to monitor certain pages of our Web site for the purpose of reporting web traffic, statistics, advertisement 'click-throughs', and/or other activities on our site. Where authorized by us, Yahoo may use cookies, Web beacons, and/or other monitoring technologies to compile anonymous statistics on our Web site visitors. No personally identifiable data is collected by or transferred to Yahoo. For more information about how the information collected by Yahoo is used, please see Yahoo’s privacy policy at http://docs.yahoo.com/info/privacy/us/yas.html.”
Doug Care Equipment may provide some links to external sites as a convenience to the user. The inclusion of any link does not imply our endorsement of the external site company, its web site, or the products and services it promotes and sells. Doug Care Equipment is not responsible for the privacy practices or the content of such Web sites.
Since we do not store your personal information on our site, there is no reason for you request to have it deleted or changed.
